Business Phone Etiquette
Description
Professional phone etiquette is a vital communication skill in today’s workplace. This short course will guide learners through the essentials of answering, managing, and ending phone calls with professionalism and clarity. Whether you're interacting with clients, colleagues, or the public, you’ll learn to make a positive impression, handle challenging calls with confidence, and communicate effectively over the phone. With practical tips, real-life examples, and reflective exercises, this course will help you improve every call you make or receive.
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