Professional phone etiquette is a vital communication skill in today’s workplace. This short course will guide learners through the essentials of answering, managing, and ending phone calls with professionalism and clarity. Whether you're interacting with clients, colleagues, or the public, you’ll learn to make a positive impression, handle challenging calls with confidence, and communicate effectively over the phone. With practical tips, real-life examples, and reflective exercises, this course will help you improve every call you make or receive.
Business Writing & Email Etiquette is designed to help professionals communicate clearly and effectively in written form. This course covers the principles of professional writing, from structuring messages to using the correct tone and format in emails. You’ll explore common mistakes, improve your clarity, and learn how to write with purpose and professionalism. Whether you're new to the workplace or looking to refine your writing skills, this course provides practical tips and tools to elevate your written communication.
By the end of the course, you’ll be able to craft professional emails, avoid common pitfalls, and communicate with confidence and clarity.
Communication Across Generations
This course explores the dynamics of communicating effectively in multigenerational workplaces. From Baby Boomers to Gen Z, each generation brings unique experiences, values, and communication preferences to the table. Learners will discover practical strategies for bridging generational gaps, avoiding stereotypes, and fostering respectful, productive dialogue across all age groups.
Through real-world examples, reflective activities, and curated video content, this course empowers participants to build stronger, more inclusive relationships at work—regardless of age differences.
Active Listening Techniques is a practical, beginner-friendly course designed to help learners improve one of the most vital soft skills in both personal and professional life. Through short videos, self-reflection activities, and real-world examples, participants will explore how active listening fosters better communication, builds trust, and reduces misunderstandings. This course empowers learners to become more engaged listeners, ask better questions, and respond with clarity and empathy.
Clear and confident communication is an essential skill in any professional or personal setting. Effective Verbal Communication is a practical, beginner-friendly course designed to help learners express themselves with clarity, listen actively, and overcome common barriers in conversation.
Through a blend of short videos, real-world examples, and self-reflective activities, participants will build their verbal communication confidence step by step. Whether you're preparing for a team meeting, client interaction, or day-to-day conversation, this course will help you speak—and listen—with purpose.
Effective feedback is one of the most powerful tools for professional growth, improved communication, and stronger workplace relationships. In this course, learners will explore practical techniques for delivering constructive feedback and strategies for receiving feedback with openness and confidence.
Through short videos, self-assessments, and reflective activities, this course equips learners with the tools they need to foster a healthy feedback culture. Whether you're a team member, manager, or leader, developing your feedback skills will help you communicate with clarity and empathy.
Non-Verbal Communication in the Workplace
This short course introduces the essential skills of reading and using non-verbal communication effectively in professional environments. From body language and eye contact to tone of voice and personal space, you’ll learn how unspoken signals shape your relationships and impact your credibility at work. The course also explores cultural differences and offers practical techniques to improve your own non-verbal presence in meetings, presentations, and day-to-day interactions.
By the end of this course, you’ll be more aware of how your body speaks — and how to make sure it’s saying the right thing.