Introduction to Emotional Intelligence is a foundational soft skills course designed to help learners understand what Emotional Intelligence (EQ) is, why it matters, and how to begin developing it. Whether in the workplace or in everyday life, EQ plays a vital role in how we relate to others, manage stress, and make decisions. This course introduces the core components of EQ and offers simple, practical strategies to begin enhancing your emotional awareness and interpersonal skills.
By the end of this course, learners will be able to recognise the value of EQ, identify traits of high and low emotional intelligence, and take the first steps toward building emotionally intelligent habits.
Empathy & Relationship Management
This course explores how empathy—the heart of emotional intelligence—can enhance your relationships in the workplace. You’ll learn how to actively listen, respond thoughtfully, and navigate conflict with emotional awareness.
By strengthening your empathy and communication skills, you’ll build trust, foster collaboration, and contribute to a more respectful and productive work environment.
This course explores two foundational components of emotional intelligence: self-awareness and self-regulation. Learners will gain insight into recognising their own emotions, understanding personal triggers, and managing responses in a healthy and constructive way. Through reflection exercises and practical tools, participants will be empowered to respond—rather than react—in professional settings, enhancing workplace communication, collaboration, and resilience.
By developing these skills, learners will become more intentional, composed, and emotionally agile—qualities essential for navigating today’s fast-paced work environments.
Managing emotions effectively is crucial to maintaining a positive and productive workplace. This course helps you understand how emotions influence behaviour, recognise your emotional triggers, and apply practical strategies to stay composed under pressure. You’ll also learn how to respond empathetically to colleagues’ emotions, fostering a respectful and supportive work environment. Enhance your emotional intelligence skills to improve communication, collaboration, and overall workplace wellbeing.